Accessibility Statement

Avisford Park Hotel has been welcoming visitors for many years, and we continue to take pride in offering hospitality that meets the needs of all our guests.

We recognise that expectations and requirements have changed over time, and we are committed to ensuring that everyone enjoys a comfortable and accessible stay with us.

As a traditional Georgian manor house, there are naturally some challenges in providing full accessibility. Nevertheless, we have taken steps to make the hotel as accessible as possible while preserving its unique heritage and character.

Because of the heritage of the building, we do not have any lifts available and full step-free access to all rooms cannot be guaranteed. We kindly ask guests, when making an enquiry or reservation, to let us know any requirements or additional assistance you may need. This allows us to make suitable arrangements in advance and ensure the best possible experience during your stay where able to do so.

On Arrival at Avisford Park Hotel

• Our Car Park is at the front of the hotel
• The Car Park is flat and level
• Disabled Bays are available in the car park
• There is an Automatic Door from the Car Park into the Hotel.
• You may park at the front entrance of the hotel to drop off luggage or passengers
• A porterage service is available for help with luggage
• If arriving by train, we can order a taxi for guests with advance notice

Checking In

• There is access to reception on the ground floor with no steps or ramps
• The reception desk may be too high for those in a wheelchair, if this is the case, an alternative table can be provided
• We do not have a hearing loop at reception

The Ground Floor

• Our Cedar Restaurant and Lounge area can be accessed via ramp and wheelchair lift, with access to our garden areas via the Lounge.
• The bar may be too high for those in a wheel chair, if this is the case a waiter service will be offered
• Our breakfast area does have step free access via the Henty Suite corridor, please ask our team for directions if required.
• Seating arrangements can be discussed with our team to help meet individual requirements.
• Accessible toilet facilities are available on the ground floor by our Leisure Club.

Bedrooms

• There are no lifts across our property, and many of our rooms do not have step-free access. Please do contact us in advance if step-free access is required, and our team can assign you an accessible room.
• Bedrooms are across 3 floors and our Garden Lodge. These floors do contain stairs to some rooms therefore, please make clear at the time of your reservation that you would require level access to your bedroom.
• We have three accessible bedrooms. Two are located in our Garden Lodge and require guests to park in the Garden Lodge car park. These bedrooms feature walk-in showers with grab rails, a fold-down shower seat and an emergency pull cord.
• Bedroom lighting is of different light levels
• Non-feather or synthetic pillows are available on request
• The fire alarm is audio only however systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.

Dining areas

• Most diets can be catered for by prior arrangement
• A table near the door in the dining room can be arranged for easy access
• Chairs are non fixed in the dining room
• A large print menu is available on request.

Leisure Club

• The Leisure Club is ground floor access with a ramp to our swimming pool
• Our pool has steps with a rail
• Flat access into sauna and steam room.
• If you are visiting our Leisure Club and require assistance with access, please contact us in advance of your visit. Our team will be happy to discuss your requirements and advise you on the most suitable entrance and access arrangements.

Other Information

• Guide dogs are welcome (no supplement charge is applied to guide dogs in bedrooms)
• Reception is manned 24 hours a day
• Room service is available to any guests wishing to have meals in their rooms
• The hotel has no signs or literature in Braille

Training

All team members have carried out a disability awareness course providing a service of equality.’ The course aims were to:

• Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
• Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
• Improve communication skills thereby enhancing customer care.
• Raise awareness of the Disability Discrimination Act 1995 and the duties imposed on service providers.

This course has enabled us to incorporate into our own induction and training programme greater awareness and skills for providing hospitality to any guest with specific needs.

If you have any questions, or would like this information in an alternative format, please contact us on 01243 558300

We look forward to welcoming you at Avisford Park Hotel.

Kind regards,

The Avisford Park Hotel Team

Updated September 2026

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